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Withdrawal form

Right to withdraw

You have the right to waver this contract without giving a reason within 14 days.

The waver period expires 14 days after the day that you or a third party chosen by you, but not the courier, takes possession of the goods.

To take advantage of the right to waver, you must inform us (MANDIS SHOP S.L. Av. Cerdanyola 75, 1º Dcho 115, 08172 Sant Cugat del Vallès, Barcelona, clearly of your decision to waver the contract (for example,
a letter sent through the post, fax or email). You can use the waver form given below although this is not compulsory.

To comply with the waver period, you only need to send the relevant message before the corresponding period is completed.

Consequences of waver:

If you waver, we will refund all payments we have received from you, including delivery costs (with the exception of any additional costs incurred if the delivery method you choose is different from the normal delivery method we offer). There will be no unjustified delay in the refund, which will take place a maximum of 14 days after the date that you inform us of your decision to waver the contract. We will make said refund using the same method of payment that you used in the initial transaction, unless you specifically indicate otherwise. In any case, you will not incur any additional costs as a consequence of the refund. We can delay the refund until we have received the goods, or until you present us with proof of the return of the goods, depending which happens first.

You must return or deliver the goods to us or to MANDIS SHOP S.L. Av. Cerdanyola 75, 1º Dcho 115, 08172 Sant Cugat del Vallès, Barcelona,, without any unjustified delay and always within a maximum of 14 days after informing us of your decision to waver the contract. The period is considered to have been complied with if the goods are returned before the 14 days are up.

You must pay the direct costs of returning the goods.

You will only be responsible for a loss in value of the goods resulting from any manipulation of the goods not related to establishing the nature, characteristics and correct working of the goods.

Withdrawal form

(You should only complete and send this form if you wish to waver the contract)

- For the attention of: MANDIS SHOP S.L. Av. Cerdanyola 75, 1º Dcho 115, 08172 Sant Cugat del Vallès, Barcelona, Email:

- With this document I/we inform you (*) that I/we (*) waver my/our ( *) sales contract for the following goods/service (*)

- Ordered/received (*)

-Name of customer/s or client/s

-Address of customer/s or client/s

- Signature of customer/s or client/s (only is this form is presented in paper)


(*) Cross out as necessary

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